Privacy Policy
Last updated: August 30, 2026
Willows Spa respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us, book an appointment, purchase products or services, or otherwise interact with Willows Spa.
Information We May Collect
Depending on how you interact with us, we may collect information such as:
- Your name
- Email address
- Telephone number
- Mailing or billing information
- Appointment and booking information
- Service history and preferences
- Gift card or purchase information
- Information you provide through website forms, email, telephone or in person
- Relevant health, allergy, medication or treatment information where required to safely provide a particular service
- Consent forms, consultation information and treatment notes
- Communications you have with our team
- Technical information associated with use of our website, such as browser type, device information, IP address and website activity where collected through website technology or analytics tools
We aim to collect only information that is reasonably necessary for the purpose for which it is being collected. Canadian privacy guidance recognizes that health and financial information are particularly sensitive and should receive safeguards appropriate to that sensitivity.
How We Use Your Information
We may use personal information to:
- Schedule, confirm, change or manage appointments
- Provide spa, beauty, wellness and treatment services
- Complete consultations and determine whether a treatment is appropriate for you
- Maintain accurate client and treatment records
- Process purchases, payments, gift cards and memberships
- Respond to questions and inquiries
- Communicate important information regarding your appointments or services
- Provide customer service
- Improve our services and client experience
- Operate and improve our website
- Meet legal, regulatory, insurance, accounting or professional requirements
- Send promotional emails or messages where you have provided consent or where otherwise permitted by law
We will not use personal information for a new purpose without obtaining appropriate consent where required.
Consent
By providing personal information to Willows Spa, you consent to its collection, use and disclosure for the purposes described at the time it is collected and as outlined in this Privacy Policy.
Where information is sensitive, including certain health or treatment information, we may request express consent.
You may withdraw your consent for optional uses of your information, such as marketing communications, subject to legal, contractual or record-retention requirements.
Canadian privacy guidance requires consent to be meaningful and expects individuals to understand what information is being collected, why it is being collected, and with whom it may be shared.
Online Booking and Third-Party Services
Willows Spa may use third-party service providers to help operate our business.
For example, online booking, client management, appointment reminders, payment processing, gift cards or related functions may be provided through third-party platforms such as Mangomint.
When you use a third-party service, your information may also be collected and processed according to that provider's own privacy practices and terms.
We encourage you to review the privacy policies of third-party services you choose to use.
Willows Spa may also use service providers for website hosting, email, communications, analytics, payment processing or other operational purposes. We only share personal information with service providers where reasonably necessary for them to perform services on our behalf or as otherwise permitted by law.
Payment Information
Payments may be processed through secure third-party payment processors.
Willows Spa does not intentionally collect or store complete credit card information directly through this website unless specifically provided through an authorized secure payment system.
Payment providers may collect information necessary to complete transactions according to their own privacy policies and security practices.
Health and Treatment Information
Some Willows Spa services may require us to collect information about your health, medications, allergies, medical history, previous treatments or other information relevant to your safety and treatment.
This information is collected only where reasonably necessary to assess suitability, provide services safely, document treatment or meet professional or legal obligations.
Access to sensitive client information is limited to those who require it for legitimate business, treatment or professional purposes.
Cookies and Website Analytics
Our website may use cookies or similar technologies to support website functionality, understand how visitors use the site, remember preferences or improve the online experience.
Third-party services integrated into our website may also use cookies or similar technologies.
You can usually adjust your browser settings to block or delete cookies. Doing so may affect some website features.
Canadian privacy guidance recommends that businesses disclose their use of cookies and other non-visible tracking technologies in understandable terms.
Email and Marketing Communications
If you subscribe to our communications or otherwise provide consent, Willows Spa may send you information about services, promotions, events, availability or other spa news.
You may unsubscribe from promotional communications at any time by using the unsubscribe option provided in the message or by contacting us.
Appointment confirmations, receipts, safety information and other service-related communications are considered transactional and may still be sent when necessary.
Sharing Your Information
Willows Spa does not sell or rent your personal information.
We may disclose information to:
- Service providers helping us operate our business
- Booking, payment, website, email or technology providers
- Contractors or professionals involved in providing a service to you where appropriate
- Legal, regulatory, insurance or professional authorities where required or permitted by law
- Another organization in connection with a legitimate business transaction, where appropriate privacy protections are in place
We limit disclosure to what is reasonably necessary for the applicable purpose.
Protecting Your Information
We use reasonable administrative, physical and technological safeguards appropriate to the sensitivity of the personal information we hold.
These may include access controls, passwords, secure systems, staff confidentiality practices and limiting access to information to those who require it for legitimate purposes.
No electronic system can be guaranteed to be completely secure, but we take reasonable steps to protect information against unauthorized access, loss, theft, disclosure, copying, use or modification. This reflects the safeguard obligations set out in Canadian private-sector privacy guidance.
Retention of Information
We retain personal information only as long as reasonably necessary for the purposes for which it was collected and to meet legal, regulatory, insurance, accounting or professional record-retention requirements.
When information is no longer required, it may be securely destroyed, deleted or anonymized where appropriate.
Accessing or Correcting Your Information
You may request access to personal information Willows Spa holds about you and ask that inaccurate or incomplete information be corrected, subject to applicable legal exceptions.
Canadian privacy law generally gives individuals the right to request access to personal information held by businesses and to request corrections where information is inaccurate or incomplete.
To make a request, please contact us using the information below.
Links to Other Websites
Our website may contain links to third-party websites, including online booking, financing, social media or other service providers.
Willows Spa is not responsible for the privacy practices, security or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal requirements.
The current version will be posted on our website with the date it was last updated.
Contact Us
If you have questions about this Privacy Policy, wish to access or correct your personal information, withdraw consent where applicable, or have a privacy concern, please contact:
Willows Spa
152 Highland Street
Haliburton, Ontario K0M 1S0
Phone: 705-457-3380
Website: haliburton-spa.com
Privacy Contact: Willows Spa Management